Our Commitment

Our Commitment to you is that we will provide you with superior email services, which will enable you to both minimize your costs and maximize your business. We acknowledge that your decision to outsource the most critical communications of your business with us must be backed by an industrial strength solution that has the ability to provide 100% availability at all times. Email is still changing and challenging technologies that continue to enhance your ability to conduct your business better and faster throughout various devices and time. We are committed to continue to research and enhance our services for your benefit.

We are committed to Zero Fault Services (TM) using ISO 9000 methodology to control the quality of our services. Please see our SLA for more detail.

We are specifically committed to securing your privacy.

100% Network Availability

We are committed to provide you with 100% availability to our network; your business depends on it. We know that without this critical component your revenue will be in jeopardy. In order to be able to commit to such a high standard, we partner with the best of the best, who continue to maintain a real track record in keeping their level of service.

SAS 70 Type II Certified Data Center

Redundancies and automatic self healing recovery in every component of the Data Center (Conditioning power, UPS, N+2 Cooling,HVAC Systems)

Redundant and Scalable network with premium tier-1 providers such as AT&T, Level 3, Qwest, Sprint and UUNET , while also peering with over 20 providers connecting via different physical fiber connection in order to ensure maximum connection speed with minimum latency.

Our highest level of Network Security uses intelligent multilayer access controls to protect the impact of DoS attack on quality of the network connections to our systems.

24x7x365 on-site facility and network monitoring

100% Mail Delivery

Our essence is our ability to deliver your mail to you and from you 100% of the time with no exceptions. We are committed:

• To deliver your mail to your mail box as intended
• To send any mail that you sent to its destination
• To block any virus destined to enter your mail box

Zero Mail Delay

We acknowledge that getting your mail on time is critical to your business. We are committed to provide the resources and technology to enable your mail delivery to your mailbox as soon as it gets into our system despite all the obstacles and interferences.

Human Accessible Customer Service

We work very hard to minimize your need to contact us. However, sometimes you may encounter issues with your mail that might and might not relate to our service, and you need that expert person to help you. We are committed to provide you with outstanding, courteous, and knowledgeable engineers to assist you in resolving any issues you might have. We will be available to you via the phone or via email, whichever method makes you more comfortable. We are here for you.

Keeping your privacy

Business email communication contains proprietary and confidential information, which impacts your livelihood. Your trust in us will not be broken. We put our systems in data centers that have multiple levels of physical and system security in place to prevent unauthorized personnel to access our systems. Access to your data is strictly prohibited and disabled. Very few selected engineers have access to your data and only at your explicit permission. Any access to your data is for the sole purpose of helping resolve any issue you might have.

We are committed to securing and ensuring your privacy!

Advanced Technology, Simple to use

We know that the email services of tomorrow will not be as they are today. Our goal is to eliminate the spam and continue to provide 100% virus protection. We know that continuous innovation is necessary to design state-of-the-art devices, in order to integrate this new technology into our email platform. We are committed to continue our research and innovation to introduce new functionality to make your email usage as simple and as easy as possible, anywhere and everywhere.